Jenson USA Price Match Price Adjustment and Return Policy

Jenson USA, founded in 1996, is one of the first internet bike retailers. Since then, it has offered entire bikes, bicycle components, and accessories on the internet. Jenson USA is known for its customer service, with a team of expert bicycle mechanics on staff to help with any questions or problems you may have. In addition, Jenson USA offers a price match guarantee on all of its products. If you find a lower price from another retailer, Jenson USA will match it.

Does Jenson USA Price Match its Competitors?

Yes. They offer a price match policy. You will learn how to request a price match later in this article.

Does Jenson USA Price Match Online?

Yes. They offer a price match online, such as by phone or link.

Is There Price Adjustment Policy at the Jenson USA?

Yes. They offer a price adjustment policy. They call it Price Protection.

Price Match Criteria:

Here are the price match criteria:

  • Only a product that matches the competitor’s price may be honored. On an identical item(s), only one match is permitted. The product must be the same make and model (i.e., size, color, year, etc.).
  • The same goods must be in stock and available for immediate delivery from the competing dealer.
  • If a competitor’s price is lower after applying Jenson USA’s Price Matching, the currently advertised Jenson USA promotions or special offers (i.e., free shipping, free headset) are void. Even if the competition provides free delivery on a specific item, Jenson USA will match the price and provide free shipping.
  • It must be brand new. They will not price match refurbished or used goods.
  • Their Price Match Policy is only valid for other businesses that sell things online.
  • The brand’s manufacturer must be a licensed dealer of the same name. This implies that the maker has designated this business as an authorized and official retail website.
  • The company’s main operations must be in the United States.
  • Under their Price Match Guarantee, they will not match the prices of competitors’ coupons, rebates, special offers, or product-combination packages.
  • Price matching may not be available for certain products because they have manufacturer pricing restrictions.
  • The Price Match Policy is always subject to change.
  • If you have questions about their Price Match, one Gear Advisors will be happy to offer professional advice by phone, email, or chat.

Price Match Process:

Their price match process works differently. Such as it is done online, you don’t have to wait to receive a call or email. But it is somehow the instant way.

Here is how it works:

Most items can be price matched immediately using their Instant Price Match option, which is available on most things. There’s no need to wait for a follow-up email or phone call.

For Online Purchases:

The price match policy for this store works online only. It is simple. When you go to the add to cart button, you can see an option below “Find a Lower Price.” Use the option.

When you click the button, you can fill out a small form where you can enter the product name and model, etc., and request a price match.

Returns Policy

Customers with valid reasons can return items to William Sonoma stores within 90 days of purchase. Affirm financing orders are not eligible for returns. Purchases made in-store must be returned to the store where they were originally purchased.

They don’t allow you to exchange your product. Please submit your return and place a new order. If you need assistance placing a new order, please call a Gear Advisor Pro at 951.234.7554.

Return Processing

  • It can take 10-14 days for them to process your returns after they receive your package.
  • Refunds are refunded within 7-10 business days. Refunds appear on your bank statement after one billing cycle, although this can vary based on your banking institution. Your payment method is applied to the refund – PayPal, credit card, gift card, or other means.
  • If your return is considered invalid, your shipment will be returned to you. To avoid having your package rejected, please read the following carefully.

Bike & Frame Returns

Please contact them immediately at 951-234-7554 if you return a bike or a frame. A Gear Advisor Pro will assist you in following the appropriate procedures for returning your item.

Returns by Mail must:

  • Your new and unused items must be in their original packaging with all tags and labels attached.
  • If you are sending something to Jenson USA, they recommend using the same shipping box in which you received your order.
  • You should include the order number when you send your package.


  • Food or nutritional products are excluded from the price match. 
  • Others include Used, installed, or worn.
  • The items that were exposed to the elements like rain or mud
  • Damaged merchandise is excluded. 
  • Custom-assembled products, such as wheels and entire bicycles with custom-selected components, are not covered.
  • Except where required by law, Gift Card purchases are final and can’t be refunded or exchanged for cash.

Price Adjustment Process:

Here is the price adjustment process at the store:

30-DAY PRICE GUARANTEED: If they drop their advertised price (the price shown on their website) or you discover a lower-priced offer from a rival firm within 30 days of making your purchase, they’ll give you a refund for the difference. To receive your refund, call them or send an email to claim it. While purchasing for the best deal, you might be riding in style in your new Jenson USA gear!

Jenson USA Competitors’ List:

There is no specific competitors list, so the items at any competitor should be identical and in stock.

Some Questions and Answers:

So you learned about the Jenson USA price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was Jenson USA Founded?

It was founded in 1996.

What makes Jenson USA so popular?

Jenson USA is one of the most popular online cycling and outdoor gear retailers. They offer great prices and fast shipping. They also have a very generous return policy.

Summary of the Article:

The article covers the basics of Jenson USA’s price match and returns policy. It goes over what is eligible for a refund and what is not. The article also covers how to request a price match policy and adjustment and how long it takes for Jenson USA to process returns. Finally, the article answers some frequently asked questions about Jenson USA’s policies.


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