US Fireplace Price Match, Adjustment, and Return Policy

At US Fireplace Store, they believe that there is a fireplace for everyone, regardless of their home or workplace size.

Their expertise and interest are in all things fire-related. Electric fireplaces, wood-burning fires, fire pits, gas logs, stoves, heaters, and mantels are now available at the lowest rates imaginable.

Does US Fireplace Price Match its Competitors?

Yes. They offer a price match policy. If you find a product from another retailer comparable to the US Fireplace, they will match the price and beat it by 10%.

Does US Fireplace Price Match Online?

Yes. They will match the online prices of competitors.

Is There Price Adjustment Policy at the US Fireplace?

No. They do not offer a price adjustment policy. If you find the same product at a lower price after purchase, they will not offer a refund for the difference.

Price Match Criteria:

Here are the price match criteria:

  • The competition must be an online business with no physical location.
  • To be a competitor, the store must have the authorization to sell the product in question and agree not publicly to violate any advertising price agreements set by the manufacturer.
  • The Price Match promise covers the item price and delivery fees but does not include sales tax.
  • The item should be identical and in stock at both the competitor and US Fireplace Store.

Price Match Process:

Please contact US Fireplace by

  • email: [email protected]
  • text or call toll-free: 888-992-1556
  • start a live chat by clicking on the “Chat with us” button or simply fill out the form below.

The customer service representative recommended chatting to request a price match.

When they learn that your comparable product is at a lower price than a rival, they will match the price and exceed it by 10%.


  • Special promotions such as “buy one, get one free” offers are not eligible.
  • The product must be in stock on the competition’s website.
  • To be eligible, the competitor must only be an online store; they cannot have a retail location.

US Fireplace Competitors’ List:

There aren’t any specific price match competitors, but they will not match the price on discounter or auction sites (i.e. eBay, overstock, etc..).

Shipping & Returns

Estimated Time of Arrival:

Their estimated delivery for standard products is 2-10 business days, and custom-made products take an additional 3-5 weeks. If the order you placed falls outside of that time frame, a member of their customer service team will reach out to get your approval for the new expected delivery date.

Areas Covered:

The advertised estimated delivery dates and shipping costs on the website only apply to the Contiguous United States. If you need your order delivered to Hawaii or Alaska, don’t hesitate to contact their customer service team so they can give you an accurate estimate for the time and cost of shipping. They cannot ship directly to Canada, but if you have a freight carrier in mind, they’re more than happy to send your order their way.


Check the packaging of your items when they arrive and confirm that you received all boxes listed on the delivery receipt. If you notice any damage or shortage of packages, make a note of it on the bill of lading, take pictures, and refuse delivery; write “refused due to damage.” Please take photos of all sides of every box and send them to them within two days.

Cancellations & Refunds:

You can cancel your order anytime and for any reason before production starts, with no fees or cost. If you’ve changed your mind about an item after it’s been made custom for you, they cannot refund the purchase, as it becomes ineligible for return.

The items must remain unused and in the same condition as when received, staying in their original packaging (which also must remain perfect). They don’t charge restocking fees OR return shipping fees–all returns are free of cost.

Some Questions and Answers:

So you learned about the US Fireplace price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was US Fireplace Founded?

The founding date isn’t available online. Their customer service isn’t also sure about the date.

What is the founder’s name of US Fireplace?

The founder’s name is also unavailable online, and their customer service isn’t sure about it.

What makes US Fireplace so popular?

The popularity of US Fireplace is mainly due to its low prices and wide range of products. They offer a variety of gas, electric, and wood-burning fireplaces, as well as a wide range of accessories.

Summary of the Article:

This article discussed the US Fireplace price match and price adjustment policy. We also covered their shipping and returned policy and some frequently asked questions. Overall, US Fireplace is a popular choice for those looking for a wide range of fireplaces and accessories at low prices.


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