Bunnings Price Match Price Adjustment and Return Policy

Bunnings Warehouse is a home improvement store owned by Bunnings Group, an Australian hardware chain. Since 1994, Wesfarmers has owned the chain, with stores in Australia and New Zealand. Bunnings was founded in Perth, Western Australia, in 1886 by two brothers who had emigrated from England.

Does Bunnings Price Match its Competitors?

Yes. They offer a price match policy.

Does Bunnings Price Match Online?

Yes. You can contact them online for a price match.

Is There a Price Adjustment Policy at the Bunnings?

No. There isn’t anything explained about price match on their site.

Price Match Criteria:

Here are price match criteria at their store:

The item should be identical to the competitor and the store.

The item must be in stock at the Bunnings and competitors.

Price Match Process:

The price match process is simple:

Once you find an identical item at a lower price at the competitor but want to buy at the Bunnings, you should bring the proof of the lower price and show it to the Bunnings.

Once they confirm the lower price, they will match the price.

To request the price match, you should contact them at this email: [email protected].

They will not only price match but also beat the price by 10%.


Here are the exclusions:

The policy does not apply to trade quotations, stock liquidations, commercial quantities, and Marketplace items.

Bunnings Competitors’ List:

There is no specific list of price match competitors. So you should request a price match for the identical items.

Returns Policy

Customers who buy products from any of Bunnings’ locations across Australia or online may return or exchange them as desired. In addition to your rights under the Australian Consumer Law or Consumer Guarantees Act, their returns policy supplements your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).

When returning items in a store, you must inform the door greeter or gatekeeper as soon as you enter. You’ll be led to their special in-store “Returns and Exchanges Desk,” where Bunnings Team Members will help you.

Change of mind returns/exchanges

They are happy to make exchanges or returns on your purchase.

With a receipt or tax invoice:

  • They can give you a refund.
  • All goods must be sellable and unopened, with all original packaging.
  • Receipts and tax invoices must be genuine and complete.

If your application is accepted, you will get a refund in cash or another tender. Cheques will be returned as cash, and credit card refunds must be reversed to a credit card.

A refund may only be given if you have a credit card on file.

Without proof of purchase

When completing returns without proof of purchase, the cashier will take your photo identification (such as a driver’s license) and save it later. They may not be able to accept your return if they don’t have this.

  • They may give an exchange voucher or an alternate for things that are ‘similar.’
  • All goods must be unused, in their original packaging, and in good condition for trade.
  • Vouchers are good at any store and may be used immediately after they have been given out. These coupons are not redeemable for cash or gift cards and must be used within a year from the date of issue.


If you want to return something you bought, you can do it in person or by phone. If you use PayPal, the same rules apply. If the system doesn’t accept the return, they might offer you a different way to return the product.

Zip and Openpay

If you want to return something you bought with Zip or Openpay, you have to do it with the same payment method you used to buy it. They’ll give you another option if the system doesn’t let you return it.

Trade account returns/exchanges

  • If you’re an account customer presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
  • The majority of goods aren’t offered in bulk. Smaller quantities are not generally available for change of mind returns or exchanges.

Online purchases/exchanges

You may return items purchased online by presenting the tax invoice or contacting their Customer Care team at [email protected] for a refund.


Unfortunately, they do not accept returns or exchanges on the following items:

  • Any item/s that you specifically desire cut to your specifications.
  • If the packaging has been opened (for health reasons), toilet seats should be inspected.
  • Tinted paint

Consumers could return the goods if their purchase does not meet expectations.

Other returns/exchanges

  • Under Australian Consumer Law, guarantees on their items are not typically excluded. You are entitled to a replacement or refund if a significant failure occurs and compensation for any other reasonably foreseeable losses or damages. If the goods do not meet acceptable quality standards but do not amount to a major failure, you are entitled to have them repaired or replaced.
  • If you discover a fault with your goods, they will accept returns and provide you with a replacement, refund, or repair.
  • The product is defective or of poor quality; it is inappropriate for its intended use or does not correspond to the sample or description.
  • It is important to keep your receipt because they may need evidence that you purchased the goods from them. Their staff members will be able to advise you whether a refund, exchange, repair, or replacement is available and may take your picture if processing a return without proof of purchase.

Marketplace returns / exchanges

If unsatisfied with an item purchased through Marketplace, don’t hesitate to contact the third-party seller named on your order confirmation directly. If the seller cannot accept a return, please visit [email protected] for help.

Some Questions and Answers:

So you learned about the Bunnings price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was Bunnings Founded?

Bunnings was founded in 1886.

What makes Bunnings so popular?

Bunnings is the leading home improvement and outdoor products retailer in Australia and New Zealand. They are popular for their wide range of products, low prices, and great customer service.

Summary of the Article:

Bunnings is a popular home improvement store in Australia and New Zealand. They are known for their wide range of products, low prices, and great customer service.

The store offers various services, including a price match and price adjustment policy. If you are unsatisfied with an item purchased through Bunnings, you can return it for a refund or exchange.



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