Goldsmiths Price Match Price Adjustment and Return Policy

Goldsmiths is a well-known jewelry company based in the United Kingdom. The business debuted in 1778 and has over 120 boutiques across Great Britain and Northern Ireland. In addition to selling jewelry, the company also offers repairs, watch services, and engagement ring consultations.

If you’re interested in buying from Goldsmiths, you may wonder if the company offers a price match policy. Here you will learn about the price match and adjustment of the Goldsmiths.

Does Goldsmiths Price Match its Competitors?

Yes. They offer a price match policy with its competitors.

Does Goldsmiths Price Match Online?

Yes. They offer price match online.

Is There Price Adjustment Policy at the Goldsmiths?

No. There is no price adjustment policy information on their page.

Price Match Criteria:

  1. To take advantage of the Goldsmiths Price Promise, the products must be identical (i.e., same brand, model, style, color, and finish), undamaged, unused, and sold directly through an authorized UK stockist.
  2. The item must be in stock and available to buy, and the authorized dealer may provide a matching Goldsmiths delivery guarantee as promised on the product’s page.
  3. A price match on a competitor’s product must be within 15 miles of the store where the price match is requested.

Price Match Process:

Here is the price match process:

For In-store Purchases:

  • It’s the same as their in-brand, color, size, and model number.
  • The retailer is a nationwide authorized reseller.
  • They will match the advertised price on a competitor’s website, which does not include sales or discount codes.
  • To be eligible for a price match, a retailer must have multiple authorized dealers and a physical location within 15 miles of the Goldsmiths store.
  • It would be best to verify that the product is in stock, available for immediate purchase and that the relevant stockist can meet Goldsmith’s delivery guarantee as stated on the product’s detail page.
  • Price matching must be requested at least 24 hours before the purchase. Once verified, your purchase must be completed within seven days.

For Online Purchases:

  • The product is the same as its competitors in brand, color, size, and model number.
  • The price must be the actual in-store and physical permanent store within a 15-mile radius of the Goldsmiths location you visit.
  • The seller has specified a legitimate stockist.
  • The product must be in stock and ready to buy.
  • You provide actual goods and pricing in other locations to substantiate the product and price.


  1. The Goldsmiths Price Promise cannot be combined with any other offer or discount.
  2. The Goldsmiths Price Promise is not available to business customers. This means that businesses can only buy one of each item and have the right to reject any orders exceeding this limit.
  3. If a stockist’s authorized stockist or branch goes into administration or shuts down, the Goldsmiths Price Promise will not apply. Neither will the Goldsmiths In-Store Price Promise apply if you buy in an outlet store.
  4. To get the most out of your purchase, they recommend reading their guide on How to Find a Garage Door Opener for your Home. The following are items that may or may not be matched:
  5. The Goldsmiths Price Promise cannot be utilized on purchases made with insurance cards, Tesco Clubcard vouchers, or gift cards obtained from a third party.
  6. The Price Promise cannot be used to get Tax-Free Shopping or Duty-Free pricing.
  7. The Goldsmiths Price Promise cannot be used on items acquired from businesses that do not have a physical location. A company must have at least (2) physical locations to qualify for price matching.
  8. The Price Promise cannot be used if the price is discounted by additional discount codes from the competing business.
  9. Rolex, Tudor, and Patek Phillippe watches are not covered by their price guarantee.

At the time of purchasing online or in-store

You should provide them with the product description, the correct authorized retailer’s name, and the advertised product price. Confirmation that the item is available for purchase now (for delivery within 2-3 days) is required. If you’re matching an online price, take a screengrab since if the price or stock status changes, they won’t be able to match it.

Goldsmiths Competitors’ List:

They do not have a specific competitors list. So you can request a price match with any competitor with an identical item at a lower price.

Standard Returns Policy

Non-Faulty Items

  • You have the right to cancel a purchase made via their website, by phone, or using a device in-store or through their PayByLink up to 14 days after receiving the item. If you return the item in good condition and with proper proof of purchase and it is untouched, they will refund the full purchase price and any outbound delivery expenses at their standard rate if unused.
  • You can return items without incurring any delivery costs and get a refund for the original price of the goods and any non-standard delivery expenses. You will be responsible for returning the item to them if you choose not to accept the terms and conditions of this offer. They are also happy to exchange your thing within 30 days from the date.


  • Unfortunately, earrings or cleaning supplies may not be returned if the tamper-proof packaging has been opened for hygienic reasons. This does not infringe on your statutory rights regarding defective items. They cannot accept goods made to order, made according to specification, or personalized, engraved, modified, or stamped, but this does not affect your statutory rights concerning faulty products.
  • Please be aware that orders paid via PayPal or picked up through a retailer’s retail iPad are only refundable if returned to their Distribution Centre. A Goldsmiths, Mappin & Webb, or Watches of Switzerland store will gladly accept custody of your goods and send them free of charge to their Distribution Center for processing.

If Items have Faults

  • If the goods you return have faults or damage caused by negligence or abuse while in your care or after they arrived, they will not reimburse or replace your money.
  • Please be advised that any refunds for purchases made through 3rd-party tender methods such as insurance cards may not be provided on the same day. If this is the case, a Goldsmiths, Mappin & Webb, or a Watches of Switzerland customer care team will contact you and keep you updated.
  • When returning an item, keep the following points in mind: They will need to contact you before they can complete the transaction. If they cannot contact you within 14 days of receiving your items, they will send them back to the shipping address specified in your purchase.

Some Questions and Answers:

So you learned about the Goldsmiths price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was Goldsmiths Founded?

Goldsmiths was founded in 1778.

What makes Goldsmiths so popular?

Goldsmiths is one of the UK’s leading jewelers, with over 120 stores nationwide. They offer a wide range of quality products, including diamonds, watches, and wedding and engagement rings.

Summary of the Article:

Goldsmiths is a popular jeweler in the UK that offers a price match policy. If you find an identical item at a lower price from a competitor, they will match it. They also offer a standard returns policy where you can return items within 14 days for a full refund as long as it is unused and in good condition. This policy has some exclusions, such as personalized items, but overall, it is a generous returns policy. If you have any questions about the procedure, feel free to contact their customer service team. Thanks for reading!


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