Sleep Country Canada Holdings Inc. is a mattress company headquartered in Canada with over 250 stores across nine provinces, including British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, and Nova Scotia.
Does Sleep Country Price Match its Competitors?
Yes. They offer a price match policy.
Does Sleep Country Price Match Online?
No. It is online only.
Is There Price Adjustment Policy at the Sleep Country?
Not officially, such as it isn’t specified on their website. But by reaching out to their customer service, they learned that they have a 60 days price adjustment policy.
Here is what they said:
“We do have a 60 days price guarantee if the mattress should be reduced.”
So yes, they offer a price adjustment policy.
Price Match Criteria:
Here are the price match criteria:
- The item should be identical.
- It should be in stock at the store and the competitor.
- Only in-store prices can be matched.
Price Match Process:
Here is the price match process:
- If they don’t have a better price, they’ll beat any competitor by 5%, and you can get the guarantee when you go to a store. It doesn’t even need to be true.
- This company will give you a bed similar to your current one, without the promise of it being equal.
- If you buy a mattress from someone other than Sleep Master, you’re paying 5% more than you need to.
- Even though you may find a competitor’s price at a fantastic discount, such as a “Going Out of Business” sale, don’t be afraid to share it with them. They will typically match or beat the prices you discover.
- They will beat it if you offer a lower price than the competition. They want to give you the chance to see why Sleep Country is such a great place to get a mattress.
Exclusions:
The exclusions are not explicit. They didn’t understand the meaning when contacting their customer service more than once.
Price Adjustment Process:
Here is the price adjustment process:
You can request the price adjustment when you purchase something from them and later notice the price gets lowered for the same item at the competitor. The duration is up to 60 days after purchase.
Sleep Country Competitors’ List:
There is no specific price match competitors list. But when contacting their customer service, they replied:
“As long as it is a comparable model they will consider it.”
So the item should be identical to the competitor.
Exchanges and Returns Policy
Sleep Country offers a full 30 days to return an item for a refund, as long it is unopened and in its original packaging. Exchanging items at their numerous shops across Canada is simple, or you may send them back to Sleep Country’s warehouse if you ordered on the internet. If any issues relating to your return arise, don’t hesitate to contact Customer Care for assistance.
They want to ensure you get the sleep you require and deserve with your new mattress. That’s why, after you’ve bought a mattress that isn’t ideal for you, they’ll allow you to exchange it for one that is. That’s their Comfort Guarantee. One Comfort Exchange per purchase is the maximum limit.
In-Store:
In-store exchanges are the only type of exchange they accept. Also, any reimbursements or credits on exchanged items will be in the form of the original payment minus shipping fees. If you choose new goods with a more excellent retail value than the item(s) you’re returning, you’ll owe them the difference.
Faulty Items
If your order arrives and is faulty, don’t hesitate to contact Customer Service within 48 hours of delivery. Please call their Customer Care department if you live in one of the following places: Northwest Territories, Yukon, Nunavut, Newfoundland Labrador, or have questions.
Sorry, but they don’t accept returns or exchanges on headboards, footboards, bed frames, or other reduced items. Pillows, duvets, mattress pads, and protectors may all be returned or exchanged if they are unopened and unused.
Shipping & Delivery Policy
Their White Glove Delivery Service has enhanced health and safety standards. Their delivery people will contact you before your chosen delivery day. At that time, you’ll be able to pick between their standard White Glove Delivery service, in which your old mattress is removed and recycled for a minimal fee, or contactless delivery, in which your order will be left at the front entrance of your property.
100 Nights Guarantee:
Test out your new mattress in the comfort of your own home for 100 nights. If you’re not satisfied, come into any Sleep Country store throughout Canada and exchange it for another one of their 50+ mattresses free of charge. All you have to do is start the exchange process in-store. they’ll send your new choice straight to your home at a low price with their White Glove Service.
Over the last two decades, Canadians have entrusted them with getting a good night’s sleep.
Some Questions and Answers:
So you learned about the Sleep Country price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Sleep Country Founded?
Christine Magee, Stephen Gunn, and Gordon Lownds founded the multi-brand store in Vancouver, British Columbia, in 1994. Today it has 263 locations throughout Canada. They believe that when it comes to sleep, there is no such thing as a one-size-fits-all answer at their firm!
What makes Sleep Country so popular?
Sleep Country is one of the most popular places to buy a mattress in Canada because they offer a wide range of products, good customer service, and a great return policy.
Summary of the Article:
Sleep Country is a popular place to buy mattresses in Canada because they offer a wide range of products, good customer service, and a great return policy. Their Comfort Guarantee allows customers to exchange their mattress for another if unsatisfied.
