Richer Sounds is a company that sells televisions and other electronics. It has 51 stores and also sells online. The company was 100% owned by The founder, Julian Richer, who sold 60% of the company to his employee in 2019.
Does Richer Sounds Offers Price Match In-Store
Yes. They offer price matches in-store. If you find an identical product at their competitor at a lower price, you can request a price match. They will confirm and match the price for you.
Does Richer Sounds Offers Price Match Online
Yes. They offer price matches online. You can call their customer service to request a price match.
Does Richer Sounds Have a Price Adjustment Policy?
Yes. They offer a price adjustment policy. They call their price match and price adjustment: “Price Beat.” If you purchase something from them and later find a lower price at their competitor within 14 days of purchase, you can request a price adjustment. They will not only adjust the price but will beat the price.
Price Match Criteria:
Here are the criteria:
- The products must be identical in color and model. These should be boxed and brand new. These should be in stock at the competitor’s store.
- If the competitor can’t mail order the product, they must have an outlet within the 50 miles radius within the Richer Sounds store.
- Richer Sounds have the right to cancel any price match request if they think that the item isn’t genuine or in stock. If they feel these are the issues, it can take them up to 24 hours to confirm the price beat request.
Price Match Process:
The price match process at Richer Sounds is simple:
- If you find out that the item that you want to purchase at Richer Sounds is available for sale at a lower cost than its competitors, you should request a price match at the Richer Sounds.
- Once they confirm if the item is eligible, they will price match you.
Exclusions:
The Richer Sounds excludes the retailers who only have BACS payment systems.
Price Adjustment Process:
Here is the price adjustment process:
- If you purchase an item at Richer Sounds, and within 14 days, their competitor has the lower price. You should bring the proof of lower cost to their store.
- Once they confirm the lower price, they will adjust the price and refund you the difference.
- They will not only reduce the price but will also beat the price.
Returning faulty items
If your new purchase has a problem, you can take it back to the store. You will have to bring it with everything that came in the box to know what is happening. They will fix it or give you your money back.
If you have an item over 30 days old, they will help you fix it. Please see their website for more information on how to do this.
Items purchased online or over the phone.
If you purchase something from their website or over the phone and it doesn’t work, please let them know to help you fix the problem.
Telesales
0333 900 0093 [email protected]
Web Aftersales
0333 900 0065 [email protected]
i. Your statutory rights
If you buy something that is not working or does not work, tell the company within 30 days. The company will either give you a refund, an exchange, or a replacement.
If you have a problem with the goods within 30 days, they will either repair them for free or replace them. If they can’t fix it or replace it, they will give you your money back. You have to tell them about the problem within 12 months of buying the product.
ii. Their guarantee
All items from their store are guaranteed for 12 months. This includes ex-display stock and ex-repair goods, but not wearable parts. They can’t be expected to secure your device if you misuse it.
They offer a standard guarantee. You may also have taken out their 6 Year Guarantee. This does not affect your rights as a consumer.
iii. Their Returns procedure for faulty goods
If you want to return a faulty good, you must have a receipt or proof of purchase. If you don’t have a receipt or proof of purchase, you must provide them with your order number or any other information that will help them track your order.
If you have a product covered by their 6 Year Guarantee, you may be entitled to benefits such as free collection and delivery of replacement units. This does not change your legal rights.
Unwanted items
In-store purchases
they will give you your money back or exchange it if you bring in items in “new” condition within 28 days.
They would appreciate it if you could return all of the products in the same condition as when you received them, including the packaging and accessories. Unfortunately, they may charge a handling fee if the products are not in the same condition as when they were sent to you.
If you return the product/s, they may not resell them as new. So, if you return them within 28 days of purchase and they are in mint condition with all packaging/accessories (excluding earphones), they will deduct a 10% handling fee. This does not change your statutory rights.
Items bought over the phone or online.
You can return your online order if you still have the original packaging and all that comes with it.
If you want to return something you bought from Richer Sounds, please tell them within 14 days of when you got it. You have another 14 days after that actually to send the thing back. But it has to be within 28 days in total.
Richer Sounds Price Matching Competitors List:
They do not have a competitors list. The competing stores should be in the UK.
Some Questions and Answers:
Here are some questions and answers to help you more about these Richer Sounds Price Match Policy:
When were the Richer Sounds founded?
The Richer Sounds were founded in 1978, London Bridge, London, United Kingdom.
Who owns the Richer Sounds?
Julian Richer holds the Richer Sounds.
Summary of this Article:
Richer Sounds offers a 12-month guarantee on all items and will repair or replace any faulty good for free within the first 12 months. If their 6-year warranty covers the product, you may be entitled to benefits such as free collection and delivery of replacement units. If you are not happy with an item you have bought from Richer Sounds, you can return it within 28 days in “new” condition for a refund or exchange.
