Neiman Marcus Price Match Policy: USA’s Luxury Store’s Policies

Neiman Marcus is one of the most reputable and luxurious department stores in the world. Neiman Marcus Group, Inc., originally Neiman-Marcus, is an American chain of luxury department stores owned by the Neiman Marcus Group, headquartered in Dallas, Texas.

Their price match policy has been around for a long time to protect customers who find lower prices on competitors’ websites.

This article discusses Neiman Marcus’ price match and adjustment policies and how to save money with them. Even though the price match information isn’t on their website, we contacted Neiman Marcus customer service to determine if they offer a price match and adjustment.

The answer was, Yes. They offer price match and price adjustment. Find out how their price match policy works and how you can request it.

Does Neiman Marcus Offer a Price Match In-Store?

Yes. Neiman Marcus offers a price match policy in-store. To request a price match, you would have to go to their store with the proof of lower price at the competitor. Once they verify the item, they will price match for you.

Does Neiman Marcus Offer a Price Matching Online?

Yes. Neiman Marcus offers a price match online. (We will talk about it later in the article).

Does Neiman Marcus Have a Price Adjustment Policy?

Yes. If you purchase an item from them and find an identical item at the lower price at their competitor or store, they will refund you the price adjustment within 10 days of purchase.

Price Match Criteria:

Almost any manufacturer who offers a price match usually has price match criteria. Neiman Marcus’ criteria are the following:

  • The Neiman Marcus product must be in stock.
  • The item must be the same size and color.
  • The item must not be on sale or clearance.

Price Match Process:

Usually, the manufacturers who have a price match policy have a process to price match. So you should learn the Neiman Marcus’ price match and price adjustment process so that you can request it easily at their in-store or online.

In-Store Process:

  • To request the price match in-store, you should bring the proof of advertisement to their store and show them the lower price of the identical item.
  • Once they verify the lower price, they will price match for you.

Online Process:

  • To request a price match online, you have to contact their customer service by Live Chat or their Phone Number and show them the competitor’s lower price links.
  • Once they verify the item, if it is eligible, they will price match for you.

Their Live Chat Link: To request a price match using their Live Chat, you do not have to find a button on their page. But you can go to their contact us page, find a Live Chat button at the below right of the screen if you are at the right times, such as when their customer service agents are available to answer your questions.

The Phone Number: 1.972.556.6044

Exclusions:

When manufacturers offer price match policies, they have some exclusions. Neiman Marcus also has some exclusions which you should learn about to request a price match from them.

But like many things, there are no exclusions written on their website, so I contacted their customer service to confirm if they have any exclusions.

Here is what they replied:

“We do not price match clearance items or beauty items”

So it looks like they do not have many exclusions like other manufacturers and retailers. But these were a few which they told.

Price Adjustment Process:

Neiman Marcus offers a price match policy. So if you purchase an item from them and later within 10 days the item has a lower price because of a sale at Neiman Marcus or their competitor, you can request a price adjustment, and they will refund you the difference.

  • To request the price adjustment, Neiman Marcus recommends that you contact them with your order number and ask if they can adjust it.
  • If it is eligible for a price adjustment, Neiman Marcus will adjust the price and refund you the price difference.

Neiman Marcus Price Matching Competitors List:

Any manufacturer who offers a price match usually has the price matching competitors list. Neiman Marcus doesn’t have price-matching competitors. So I contacted their customer service to confirm this from them.

Here is what they replied:

“You may contact us via chat, email, or phone call to price match your order. The order must be placed. Regrettably, we are unable to provide the list of the price match competitors. You may contact us to verify if the price match is applicable.”

So by reading this reply, you will know that there are no specific competitors at Neiman Marcus to price match with. But you would have to contact their customer service to confirm if they can price match the competitor.

Some Questions and Answers:

So in this article, you learned about the price match and adjustment policies of Neiman Marcus. But like many people, you may still have some questions. Here are some questions and answers to help you more about this:

When was Neiman Marcus founded?

The Neiman Marcus Group, Inc., originally Neiman-Marcus, was founded in 1907 by Herbert and Carrie Neiman.

Why did Neiman Marcus come up with the price match policy?

Neiman Marcus came up with this because they wanted to be competitive in providing their customers a good shopping experience.

How do you request the Neiman Marcus Price Match?

To request a price match using their Live Chat, you do not have to find a button on their page. But you can go to their contact us page and then find a Live Chat button at the below right of the screen if they are open for chat service when you’re interested in chatting with them.

Summary of this Article:

We hope this article has been helpful in outlining Neiman Marcus’ price match and adjustment policies. If you still have any questions, please ask them below!

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