Customers want to be the most customized luxury shopping experience in the world, whether you buy online, at 5 Carlos Place in person, or through their app or first retail and broadcast location, with Prada, Gucci, and Balenciaga among more than 650+.
Does Matchesfashion Price Match its Competitors?
No. They do not offer a price match policy.
Does Matchesfashion Price Match Online?
No. They do not offer price match online.
Is There Price Adjustment Policy at the Matchesfashion?
Yes. They offer a five days price adjustment policy. So if you purchase something from them within five days, you can request a price adjustment if you find out its lower price.
Price Adjustment Criteria:
Here are the price match criteria:
- The item should be the same size and style.
- The offer is valid for five days.
Price Adjustment Process:
Here is the price adjustment process:
- Once you purchase an item from them within five days of the purchase, you find out the price is lowered at the competitor or the store. You can request the price adjustment.
- Once they verify the lower price, they will refund you the difference.
Price Adjustment Exclusions:
Here are the price adjustment exclusions:
Price adjustments aren’t permitted after further reductions or on special sale items presently reduced in price.
Matchesfashion Competitors’ List:
There are no price adjustment competitors for the store. But the item must be identical to request a price adjustment.
Returns Policy
Before requesting a return, please thoroughly read the returns policy to avoid any potential issues.
Refunds
- If a customer returns an item and is refunded, their money will be returned in the same manner as it was initially paid. If they selected MATCHESFASHION credit on the account used to make the purchase, it would be added to their MATCHESFASHION credit account.
- Because of various processing periods between payment processors, refunds may take 10 working days to appear on your account. If you’re given a MATCHESFASHION credit, it will show up on your account immediately after they get confirmation from their bank.
- You can only return an item in the same condition as when you received it, with all original tags and protective materials included. They will not give a refund if the goods show any signs of use or modification.
Late Returns
- You will have 28 days after receiving your order to request a Returns Number (RMF) by email.
- You have 14 days to return an item once you receive your Returns Number (RMF).
- If you try to return something outside that timeframe, they may still accept it at their discretion, but the only refund option would be MATCHESFASHION credit to your account.
- To ensure that their return policy is followed and that your return isn’t delayed, items must be returned in the same box as they were delivered, have a valid Returns Number (RMF), and be sent from the country where they were given.
- Some items shipped back to a different country may have additional charges or get delayed by customs.
Exchanges
- They don’t currently provide an exchange service. If you wish to exchange an item, you must return the original and place a new order. Their returns policy will reimburse you for the original thing.
- Alternatively, you may request a refund through MATCHESFASHION credit, allowing you to acquire a replacement item quickly and easily.
Frequent Returns
- MATCHESFASHION is dedicated to providing its customers with high-quality luxury products. All items have been thoroughly inspected before being shipped out, and they pride themselves on having accurate sizing information available.
- If they determine that you have a high return rate, they may deactivate your account until they understand more about the issue. If this is determined to be the best approach by their Customer Care team, They will reach out via email and help you resolve the problem.
Quality Control
- MATCHESFASHION clothes undergo a comprehensive quality control process that checks for security wraps and tags and if the clothing is unworn and uncleaned.
- Inspect everything in your package, including packaging, accessories, cards, and dust bags. If you find something damaged or defective with your order, reach out to Customer Care as soon as possible.
Bags and Accessories
- Always include any designer packaging, such as authenticity cards, dust bags, and leather tags, when returning an item.
- Be very careful trying on light-colored items if you still decide whether to keep them.
- Note that dark clothing can transfer dye to light-colored bags and accessories.
Shoes
- For the best results, please stand on a carpeted surface while trying on shoes.
- To return an item, it must come with the dust bag and original packaging (including the shoe box).
- When returning items to ShoeBox, they should be placed in outer packaging to prevent them from being damaged. Otherwise, they will be returned to you.
Some Questions and Answers:
So you learned about the Matchesfashion price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Matchesfashion Founded?
It was founded in 1987.
What makes Matchesfashion so popular?
Here are some reasons:
- They sell high-quality luxury products
- They have a comprehensive quality control process
- They have accurate sizing information available
- They have a generous return policy
Summary of the Article:
The article covers the topic of Matchesfashion’s price adjustment and returns policy in detail. It explains that customers have 28 days to request a return and 14 days to return the item once they receive a return number. The article also covers what to do if you receive a damaged or defective item and how to exchange an item. Finally, the article answers some frequently asked questions about Matchesfashion’s return policy.
Resources:
https://help.matchesfashion.com/s/article/Do-you-offer-price-adjustments?language=en_US
