Harts of Stur Price Match Price Adjustment and Return Policy

For four generations, HART’S has been a family-owned business. The firm was established in 1919. The firm has a large plant on the same site where Walter Hart, the company’s founder, used to live and work as a blacksmith. This community is called Dorset and is situated in southern Dorset.

Does Harts of Stur Price Match, its Competitors?

Yes. They offer a price match policy with their competitors.

Does Harts of Stur Price Match Online?

Yes. Requesting a price match online is easy as you can fill out their form online and mention the details.

Is There a Price Adjustment Policy at the Harts of Stur?

No. It isn’t specified on their page. I contacted their customer service, and it looked like the customer service representative wasn’t aware of that.

Here is what she said:

I can confirm that we offer a price match service, and if you can, we will match the price.

Me 05:25 PM

Thanks, but what about if someone buys a product and later the price is lowered? Do you refund the price difference etc

Sarah 05:25 PM

We would need to check with our Buying Director

So it looks like their customer service doesn’t know if the price adjustment policy exists.

Price Match Criteria:

  • The advertised product must be brand-new, have the same design as previous models, be similar in specification, size, and color, and be sold under the same conditions.
  • They can match any competitor’s pricing in the mainland UK, including websites, but not factory outlets, membership clubs, duty-free shops, home shopping channels (except liquidation or “closing down” sales), auction sites, market stalls, private sales, or liquidation (or any other “closing down”) sales.
  • The competitor store or website must have the product in stock and available for immediate purchase or delivery.
  • The product should be in stock.
  • This means that the competitor’s lower price needs to be justified.
  • Harts of Stur reserves the right to refuse Price Match requests if they believe them inappropriate.
  • They reserve the right to withdraw this price match offer at any time.

Price Match Process:

Here is the price match process:

If a lower price is found on one of their UK-based rivals for an identical item, please complete their price match form or call them on 0800371355 with the following details:

  • Product (including color)
  • Company to price match
  • Price match with a different website’s address
  • To price match (including P&P)
  • Name
  • Email address
  • Phone number


  • All taxes (including VAT), delivery, and packing fees, as appropriate, must be included in the advertised price.
  • At the time of purchase, the price match promise is only valid. Once the transaction is completed, they cannot provide a price match.

The following are the restrictions that apply to this promotion: Any title or name is permitted, with no maximum length. Typographical errors are not allowed. No associate, promotional, voucher code, or media discount may be used. It is prohibited to use any other company’s price match offer that includes a premium or other benefit for any matched product.

Harts of Stur Competitors’ List:

There is no specific list. But they say the stores should be in the mainland UK, including UK websites.

Returns Policy

Although they hope that your purchase arrives in excellent condition and that you enjoy your goods, they understand that things go wrong. Their quick and easy returns procedure is outlined below, and they will do everything possible to make the process as simple as possible. Please also remember that you may contact them by email or phone – where a customer service team member will be available.

Returning Unwanted Items:

You can return unwanted goods to them within 30 days for a no-hassle refund if you’re unsatisfied. The item(s) must be in resalable condition, unused, and their original packaging, and the costs of returning undesirable goods to them shall be borne by you.

If the Item Arrived Damaged:

Don’t hesitate to contact them as soon as possible if your goods have been damaged. They may request an image or video of the harmed product and want it returned to them, so please do not throw away the products until they instruct you. If they want the items back, their staff will provide a free returns label for anything less than £80 in value or collect the broken item if greater than £80 is involved.

If the item has arrived Faulty:

Be sure to contact them as soon as possible if your product faults within the first 30 days of receiving it. They may want an image or video of the faulty goods (s) and will want them returned to them, so please do not dispose of the goods unless instructed to do so. If the item is less than £80 in value, their staff will be able to advise you on how to return it and give you a free returns label; otherwise, they will arrange for the broken thing to be taken away.

If the problem occurs after the first 30 days, certain manufacturers will request that you contact them directly to assist as they may often resolve issues more quickly. The following companies are experiencing difficulties: Anolon, Circulon, Jura, KitchenAid, Lavazza, Le Creuset, Magimix, and Melitta. If you want to return the goods for a refund after the first 30 days, you can still do so. Please get in touch with them for assistance.

Some Questions and Answers:

So you learned about the Harts of Stur price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was Harts of Stur Founded?

It was established in 1919.

What makes Harts of Stur so popular?

Well, there are several reasons. First, they offer a wide range of products. They have everything from cookware to coffee makers to cutlery. Second, they offer competitive prices. Third, they provide excellent customer service. And fourth, they have a price match policy that ensures you’re getting the best possible deal.

Summary of the Article:

Harts of Stur is a popular retailer that offers a wide range of products at competitive prices. They also have an excellent customer service team and a price match policy that ensures you’re getting the best possible deal. If you have any questions about their products or policies, they have a FAQ section on their website that should be able to help you out.



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