Zappos.com is a Las Vegas, Nevada-based online shoe and apparel store founded in 1999 by Nick Swinmurn and Shoesite.com. Amazon purchased Zappos in an all-stock transaction worth around $1.2 billion in July 2009. In this article, you will learn about the Zappos price match policy, how to get a refund if you find a lower price elsewhere, and how to contact customer service.
Does Zappos Price Match its Competitors?
Yes. Zappos offers a price match with its competitors. And once you find a product at a lower price than its competitor, you can request a price match by contacting them. You will learn later about this in this article.
Does Zappos Price Match Online?
Yes. They offer a price match policy online. As it is an online store, you can request a price match by calling their number or live chat.
Is There Price Adjustment Policy at the Zappos?
Yes. Zappos offers a price adjustment under the name “Price Guarantee Policy.” It is the same as a price adjustment policy.
Price Match Criteria:
Here are the price match criteria:
- The item must be identical.
- It should be from the same brand.
- The item should be available on the competitor’s website.
- It should be noted that if you request a price match for an item that is $30 and the shipping is $15, the Zappos will then price match the item, including shipping. Such as, they will sell the item for $45 and will ship it for free.
Price Match Process:
The price match process is simple. Let’s learn how it works:
Can they Price Match Online?
You can see many outlets of their store, but they are mostly online, and you can request a price match online.
For Online Purchases:
To request a price match online, you can call their number, do a live chat or contact the Zappos Customer Loyalty Team by text. But you should know that if you use the text, you may have to agree to receive the marketing texts.
Here is their number: (877) 927-2332
If you purchase an item and then need to exchange it for a different size, they will accept the price you paid on your original item. This does not apply to exchange for a different color.
They cannot compete against online auction sites, membership and club websites, outlet sites, non-U.S.-based websites, discount websites, third-party marketplaces, or resellers on Amazon.com. They will not price match site-wide promotional discounts, coupons, bundle offers, rebates, or mail-in offers from other qualifying retailers.
Price matching is only available if the customer has received an advertised price match offer; it cannot be combined with other discounts or offers, is not transferable, and can’t be used to purchase gift cards or previous purchases. All transactions are subject to sales tax. Other limitations may apply.
Price Adjustment Process:
Here is the price adjustment process:
If you purchase something from the store and within 10 days you find out the price became lower at the Zappos.com, you can request a price adjustment refund, and you can contact them by their number: (877) 927-2332, or you can also use a live chat on their website. Upon confirmation, they will refund you the difference of the p
If you find the price for an item you have purchased within the last 10 calendar days on Zappos.com has been reduced, you may call in at (877) 927-2332 or live chat with the Zappos Customer Loyalty Team to request a refund for the difference.
If you made a purchase at Zappos on the first day of the month for $30 and on the eighth day it was reduced to $25, you may be eligible for a refund if you meet specific requirements. You will get back the difference plus applicable taxes if you qualify.
They will accept a price guarantee refund on an item if you are later required to exchange it for a different size, even if the price has dropped. Please remember that this does not apply to exchange for a different color.
Zappos Competitors’ List:
No competitors list is specified, so if you find any competitor online with identical items, you can request a price match if the items are available or in stock.
Zappos.com Return Policy:
FREE 365 DAY RETURNS
Zappos offers FREE delivery on all orders, even international ones. If you’re not completely pleased with an item you bought from Zappos, you can return it for a full refund within a year and a day after purchase. Returns must be unused and in their original condition (including the security tag, if applicable), with the tags still attached. Zappos provides several simple return options, such as UPS pickups and printer-free returns to UPS (subject to availability).
Please remember that your return will take approximately 5-10 business days to reach their fulfillment center and be processed for a refund. Zappos will credit your original payment method once they receive and approve your qualifying return. Depending on your financial institution, the refund credit should appear on your bank or credit card account within 2-10 business days. Customers with VIP status with Zappos or other benefits may get faster refunds.
Some Questions and Answers:
So you learned about the Zappos price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Zappos Founded?
It was founded in the July 12, 1999.
What makes Zappos so popular?
It is a popular store because it offers free shipping and hassle-free returns.
Summary of the Article:
Zappos is a popular online store that offers free shipping and hassle-free returns. If you find a lower price on an item within 10 days of purchase, you can contact customer service to request a refund for the difference. Returns are accepted within a year and a day of purchase.