Wickes is a household improvement and garden center with approximately 230 stores throughout the United Kingdom. Its major line of business is the sale of goods and materials to individuals and the construction industry. It is listed on the London Stock Exchange.
You will learn about this store’s price match and price adjustment policies.
Does Wickes Price Match its Competitors?
Yes. They offer a price match policy if you find an identical item at their competitor.
Does Wickes Price Match Online?
No. They do not offer a price match online; they only offer it in-store.
Is There Price Adjustment Policy at the Wickes?
Yes. They offer a price adjustment policy. You will learn this later in this article.
Price Match Criteria:
- If a store is within a 10-mile radius of the Wickes location where you’re asking for a price match, they will match the price from a competitor.
- The product must be in stock and ready to purchase in a rival’s physical store.
- The prices of the competition must be available to everyone. They must check these prices as they are available in the competitor’s shop.
- They do not take wholesale or negotiated rates into account.
- They ignore wholesale and negotiated pricing as a comparable point of comparison.
- The Price Match Guarantee covers only items purchased in a Wickes store. It does not apply to items bought over the internet.
Price Match Process:
- Wickes may only accept price matches from a Wickes salesperson.
- If you receive a faulty product after purchasing from one of their stores, please notify them so that they may repay you.
- If the request is for a product purchased previously, they will require evidence of the existing product and its price and promotion (if any).
- A competitor’s quotation, invoice, or receipt is acceptable evidence.
Exclusions:
- The Guaranteed Lowest Price Promise does not apply to items bought in a Wickes shop. It does not apply to purchases made over the internet.
- The following discounts are not considered: freebies/gifts, online-only offers, product combination deals, or reward systems that rely on third-party websites/nonpublic vouchers.
- If a competitor’s kitchen/bathroom quotation has a lower price than yours, you may match it. They compare the entire cost of all items selected to ensure they match. Individual goods in a Showroom quote are not compared.
Price Adjustment Process:
If you purchase something from them in-store and then find a comparable product to be cheaper someplace else, they can keep their Price Match Promise and return the difference as long as it is within seven days of your initial buy.
Wickes Competitors’ List:
There is no specific price match competitors list. But you should ensure that the item you want to request a price match is identical in color, model, and size.
Returning an item
They want you to be happy with everything you buy from Wickes. If you are dissatisfied with your purchase, please return it within 30 days of receiving it (or the date of purchase, if later) and in the condition in which you received it (in its original packaging), and they will happily replace or refund any defective items.
If you bought a product at one of their malls, contact Customer Service or return it to a store.
Receiving your refund
Customers can use the original payment method when asking for a refund. If you paid using a debit or credit card, you’d get your money back again.
Things to note:
- They can’t return or exchange them since they aren’t allowed to do so, but they can’t:
- Made-to-measure itemsnGift cardsnPerishables (plants, grass, etc.)
- If you bought something that is no longer available, particularly if it was a gift, you might be able to return it.
- The following Wickes Kitchen & Bathroom shops do not take returns on goods bought anywhere else, only those purchased at the location:
- Paignton Kitchen & Bathroom – Torquay Road, Paignton Muswell Hill Kitchen & Bathroom – 28 Fortis Green Road, Muswell Hill, London
- Battersea Kitchen & Bathroom – 491 Battersea Park Road, Wandsworth, London Warwick Kitchen & Bathroom – Coten Road, Warwick Southport Kitchen & Bathroom – Shopping Centre, Kew Retail Park, Southport
Ways to return
Bring to a store
Even if you’ve bought your goods online or through the app, you may return them to one of their shops for free.
Please be aware that items bought through the Wickes Kitchen & Bathroom chain cannot be returned. They can only handle goods purchased at that particular location.
Arrange a collection
If you’ve bought something at home and need to return it, or it is too heavy or large to carry into a shop, please call their Customer Services staff using the contact form to set up a pick-up. Please note that a collection charge will be incurred, equivalent to the delivery cost.
If your items are lost or damaged, they’ll cover the pick-up cost and either give you a replacement or a 100% refund.
Some Questions and Answers:
So you learned about the Wickes price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Wickes Founded?
It was founded in 1854 London Stock Exchange, London, United Kingdom.
What makes Wickes so popular?
Wickes is a trusted and well-known retailer in the United Kingdom. They offer good quality products and services at reasonable prices. They also are committed to customer satisfaction, making them a popular choice for many shoppers.
Summary of the Article:
The article discusses Wickes’ price match and price adjustment policy. It explains that Wickes will refund the difference if a customer purchases an item from Wickes and finds a comparable product cheaper elsewhere. The article also outlines Wickes’ return policy, explaining that customers have 30 days to return an item in its original condition.