SSENSE Price Match Price Adjustment and Return Policy

SSENSE is a Montreal-based multi-brand shop specializing in designer fashion and high-end streetwear. It was established as an e-commerce site in 2003 by the three Atallah brothers: Rami, Bassel, and Firas.

Does SSENSE Price Match its Competitors?

Yes. They offer a price match policy.

Does SSENSE Price Match Online?

Yes. You can request a price match online by contacting their customer service.

Is There Price Adjustment Policy at the SSENSE?

Yes. They offer a 14 days price adjustment policy.

Price Match Criteria:

The online marketplace must be an authorized seller of the product in question.
At the time of the price match request, the item’s same design, size, color, material, and season must be accessible on the retailer’s website.
It can’t be a sale price; it must be advertised at full price.
The final checkout price, including any delivery costs, taxes, and duties, must be less than the SSENSE checkout price.
The final cost is displayed in the same currency specified on the SSENSE website.

Price Match Process:

Here is the price match process:

Once you find an item at their competitor’s lower price, you want to buy from the SSENSE. You can contact their customer service and show them the lower price proof.
So that they can verify.
Once they confirm the lower price, they will match the price for you.

Exclusions:

Here are the exclusions:

The lower price must not be a mistake in pricing.
The price must not contain cash back, bonus, bulk purchases, quantity restrictions, or other similar offers.
The price difference must not be made up with special deals or offers only accessible to selected groups of people, such as trade discounts.
The lower price cannot be the result of spelling or grammatical errors.
The lower price must not include clearance, closeout, liquidation, damage, used, open box, refurbished, pre-owned, rent/lease-to-own, seconds, or display goods.

Price Adjustment Process:

Here is the price adjustment process:

The price of an item has been reduced, or it has gone on sale within 14 days after the purchase was made.
The item in question is still available on the SSENSE website in the same design and size you bought.
The price of an item may be adjusted only once, according to the terms and conditions detailed on the website. In other words, if a product that has already been price changed goes on sale or its price is reduced again, no extra pricing adjustments will be given.

SSENSE Competitors’ List:

There is no specific price match competitors list. But they say the store must be an authorized retailer.

Returns:

How do you return or exchange an item?

You must first obtain an RA from your SSENSE account to make a return. Alternatively, you may get assistance from their Customer Care team. SSENSE adheres to a no-paper policy to minimize waste. This is why there is no shipment return slip in the box.

SSENSE does not support direct transactions. They ask that you return the goods for a full refund and place a new order for the selected items as soon as possible. Their Return Policy must be followed.

Using the guest checkout feature, you must establish an SSENSE account to request and manage the return. Alternatively, you may contact their Customer Care staff for assistance.

Can you cancel or modify my order?

It’s also possible to change or cancel an order if the items haven’t gone into production or shipment.

If you have an SSENSE account, you may edit or cancel your purchase via the app.

Log in to your SSENSE account.
To the left of the Orders tab, click on Order History.
Select the subject of your request under Modify.
Fill in the contact form and submit your request.

If you don’t have an SSENSE account but still want to change an existing purchase, you should contact their Customer Care department. Their 24/7 customer service staff will help with modifications before the order goes through the shipping chain.

If you’re using the guest checkout option, remember that you’ll need to create an SSENSE account to edit your order. If you do not want to create an SSENSE account, you may always contact their Customer Care staff for help editing the purchase.

When will you receive my order?

After your payment is verified, you will receive an email confirmation at your provided address. The email address associated with their account is an invoice, including their order number.

After you place your order, it will be delivered in two business days. Orders placed after 11:00 a.am (EST) on weekdays may be completed the next day, and orders placed on weekends or holidays are processed the next business day, beginning at 8:00 a.m. Processing time may extend beyond two business days during peak periods.

After your order has been processed, you will receive an email with tracking information, allowing you to track the shipment’s progress.

How do you know the item will fit me? OR How does the item fit?

Each product page has the following information available to help you choose the best fit:

They’ve included a size conversion chart to assist you in converting between international sizes.
Measurements include fit, performance, and durability, particularly during intense activities or poor weather.
The model is wearing a dress that corresponds to their measurements.
The specified size can be found in each item’s product page’s “View Size Chart” section.

Some Questions and Answers:

So you learned about the SSENSE price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was SSENSE Founded?

It was founded in 2003.

What makes SSENSE so popular?

Here are a few reasons:

The online store offers a great selection of high-end fashion brands.
You can find both established and emerging designers at SSENSE.
The store has a convenient online platform that makes shopping easy.
They offer fast and free shipping to many countries.
Returns are hassle-free.

Summary of the Article:

SSENSE is a popular online store that offers a great selection of high-end fashion brands. You can find both established and emerging designers at SSENSE. The store has a convenient online platform that makes shopping easy. They offer fast and free shipping to many countries. Returns are hassle-free. You can also take advantage of the SSENSE price match and price adjustment policy. You can contact customer care for assistance if you have questions about the store or your purchase.

Resources:

https://www.ssense.com/en-us/customer-service/price-protection