Crate and Barrel Price Match and Return Policy

Crate and Barrel Holdings is an international home decor store headquartered in Northbrook, Illinois. They employ 7500 employees in over 100 stores in the United States and Canada, with franchises in European countries.

Does Crate and Barrel Price Match its Competitors?

Yes. They offer a price match policy.

Does Crate and Barrel Price Match Online?

Yes. The price match is done online, but there are some specific competitors.

Is There Price Adjustment Policy at the Crate and Barrel?

No. They do not offer a price adjustment policy. So if you purchase anything from them and later the price is reduced, you will not get a refund.

Price Match Criteria:

Here are the criteria:

  • The identical objects should be of the same color, size, weight, and model.
  • Per identical product per person, you may make one price match.
  • When applying, you must submit an original, completed paper ad, online validation, or website address demonstrating a valid price from one of the businesses mentioned earlier.
  • When you request a price match, the company must be able to identify the lower-cost item. They can check the advertised price and see whether the product is available. Price matching is only lawful in the United States. On the day of your purchase, you have until noon to submit a request for a price match. You can only ask for a price match on that day.

Price Match Process:

Here is the price match process:

  • If you want to buy something from them but find the identical item from one of its competitors, you request a price match.
  • Once they verify that the item is at the specific competitors and identical, they will match the price.


Here are the exclusions:

  • Offers that provide financing, combining goods, and discounts such as buy-one-get-one-free items or gifts with purchase, Typographical or other pricing errors are possible. Mail-in discounts and immediate rebates are two types of overpriced discounts offered.
  • They may provide greater discounts if you pay for their service faster (for instance, delivery and overnight shipping expenses). Items advertised as having a limited quantity, time, out-of-stock status, open box status, clearance item, and refurbished/used goods.
  • Dealerships, e-commerce websites such as and eBay, and retail shops like Kmart, Target, and Best Buy sell goods. Across different categories, whole or storewide discounts are available. Coupons are necessary to receive these reductions; they can only be found on the website after a user has logged in.
  • Most of the time, companies enter into a three-way partnership with another firm to effectively push their goods. A company’s contract usually details each business partner’s responsibilities and rights.
  • A minimum number of units is necessary for some online items, and you may be required to make such purchases. By Crate & Barrel, the company reserves the right to modify, alter, or withdraw this policy at any time.

Crate and Barrel Competitors’ List:

Here are the competitors for the store’s price match: Bed Bath & Beyond, Bloomingdales, Macy’s, Sur la Table, Pottery Barn, Target, Williams Sonoma, or Amazon (for products directly supplied by Amazon; excluding items fulfilled by Amazon Marketplace).

Return Policy:

Return to a Store:

If you have a receipt and the products, you can return or exchange non-furniture goods at a store within 90 days of purchase. (For example, items from Crate and Barrel may only be returned to a Crate and Barrel shop; items from CB2 Outlet can only be returned to one of CB2’s stores.)

Please see the “Non-Furniture Return/Exchange Policy” above for information on furniture returns and exchanges.

Furniture / Rug Returns:

At Crate & Barrel, they value the high-quality and handcrafted nature of their furniture and rugs. Design, materials, and construction are always given great attention. After receiving it, you’re urged to inspect the item immediately. If you have a question or believe there is a quality problem, they will work with you to resolve it promptly.

Furniture or Rug Return/Exchange

If you place an order over the internet, call them at 800.606.6462. If you bought from a store and have questions, contact that shop’s customer service department.

Stock Furniture, Rugs, and Rug Pads

Due to their preference for committed credit card financing, out-of-stock products need a 50 percent deposit in advance. They accept a 50% deposit to reserve anticipated items, and a 100% payment of the balance before delivery (or collection) is scheduled for out-of-stock goods. You can cancel your Stock purchase at any moment before it is delivered or collected for a full refund.

If you are unhappy with your Stock furniture, rug, or rug pad after it comes and has not contacted them within seven days of receiving it, you must return it by the return policy. The item must be returned within 30 days of delivery or pick-up.

A Receipt is Required:

A purchase receipt is required to issue a fair exchange, credit, or refund, and any taxes due are to be refunded following applicable state law. Refunds will be paid out in the form of the Original Tender (cash refunds are limited to $100 in-store with any balance refunded as a check by mailing). They will take the following forms of evidence as proof of your transaction:

  • Original Paper Receipt
  • Gift Receipt
  • eReceipt
  • Original Packing Slip
  • Gift Packing Slip
  • Order Number
  • Gift Registry Number

Some Questions and Answers:

So you learned about the Crate and Barrel price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When were Crate and Barrel Founded?

It was founded in 1962 in Chicago, Illinois, United States.

What makes Crate and Barrel so popular?

Here are a few reasons why:

  • Crate and Barrel offer quality furniture and home decor at reasonable prices.
  • The store has a wide range of furniture and home decor items.
  • Crate and Barrel has a good return policy, allowing customers to return or exchange items within 90 days of purchase.
  • The store offers a price match and price adjustment policy, ensuring that customers always get the best deals.
  • Crate and Barrel has a loyalty program called CB2 Rewards, which gives members discounts and other benefits.

Summary of the Article:

The Crate and Barrel price match and adjustment policy is a great way to ensure you always get the best purchase deal. Crate and Barrel will refund the difference if you find a lower price on an identical item within 14 days of purchase.


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