RDO has been providing quality products at competitive prices for over 70 years. In addition, they offer expert advice, reliable delivery, professional installation services, and reassuring after-sales support so that you can be confident in your purchase.
Does RDO Price Match its Competitors?
Yes. They offer a price match policy.
They will match the price if you find a lower price on an identical product from another retailer. The item must be identical – brand name, size, model number, etc.
Does RDO Price Match Online?
Yes. RDO will match prices on products sold online (except eBay) as long as they meet the criteria outlined in their policy.
Is There Price Adjustment Policy at the RDO?
No. They do not offer a price adjustment policy.
If you purchase an item from RDO and the price later drops, they will NOT refund you the difference.
Price Match Criteria:
Their Promise
- They will try to match any competitor’s current UK store or website price (eBay excluded!).
- The competitor’s item must be brand new, identical to theirs, and offered on the same terms.
- The competitor must have stock ready for delivery.
- To ensure that an item is the same as advertised and at the correct price, one must compare it to the original.
Please Note
This offer is exclusive and cannot be used with any other offers.
Price Match Process:
To take advantage of their price match policy, please get in touch with them by phone at 01737 240403 before you purchase.
The team will verify the competitor’s offer to ensure it meets all the abovementioned criteria.
Once verified, they will apply the price match and proceed with your order.
Exclusions:
Excluded items are those on special sale.
Price matching does not apply to any product purchased with a discount code, voucher, or promotion.
RDO Competitors’ List:
They will always match the price of any product if you find it cheaper with an authorized UK retailer. All you need to do is show them proof, and they’ll take care of the rest!
Return Policy
Change of mind
If you buy something online or by phone, you have 14 days from the delivery date to ensure that it is acceptable. If you discover a product isn’t what you wanted, you may return it (or items) to their Salfords Distribution Centre for a refund or exchange. Please ensure you have the appropriate insurance and that your item was sent via registered mail.
If you cancel your order within 14 days, they may still accept your appliance back, subject to a handling/restocking fee. The typical return fee for an item ranges from 25% to 50% of its purchase price. If you need help, please reach out to their customer service team.
If there is a problem with your purchase
It might take time to adjust to using a new machine. If you’re experiencing difficulties, ensure that the product was installed correctly. More often than not, this will fix the problem. However, if there’s still an issue, they recommend booking a qualified engineer who can quickly identify and resolve the matter.
If the appliance is moved, it will be necessary to purchase another one and deliver it. This may help you keep the machine in place while you use it without waiting for it to be collected and replaced. Even if a service professional fails to promptly and efficiently repair problems or isn’t suitable, they can check out a replacement or a total refund instead of charging you for delivery.
You are always entitled to the statutory rights under the Consumer Rights Act 2015. If you wish to exercise your legal right to reject goods that do not meet the Act’s requirements, you must return them either in person or by mail. RDO will pay for postage or collection, and a full refund will be issued within 14 days.
Processing your refund request
They’ll refund you within 14 days after the goods are returned to them or once they’ve agreed to pick them up from you.
Delivery Charges
Delivery is free on most significant appliances to most UK postcodes, except Scotland and other outlying regions (excluding Northern Ireland).
You can verify delivery charges by adding the product to your shopping cart and entering your postcode.
Note that the installation and recycling costs are excluded from the prices of their items.
They provide free delivery to most large appliances in the UK, with some exceptions, such as Scotland and other outlying areas.
Although the prices listed on individual product pages do not include installation or recycling, you can check for additional delivery costs by adding the item to your shopping basket and entering your postcode.
How will my order be delivered?
Depending on the location, your purchase will be transported by their fleet of cars or their premium logistics partner. In addition, they may send your items directly from the manufacturer occasionally, for example, if they deliver items requiring specialist equipment to be completed.
Your purchases will be delivered to your room on the ground floor. Please let them know if you’d want delivery to an above/below-ground floor room, and they’ll do their best to accommodate you within the constraints of driver Health and Safety guidelines.
Depending on your location, goods will be delivered either by their vehicle fleet or their premium logistics partner. In addition, they may make arrangements to have your items sent directly from the manufacturer in some cases, for example, with products that need special equipment to complete delivery.
Deliveries are made to your choice of ground-level room. Please notify them if you want an above/below ground-floor delivery, and they’ll do their best to accommodate you within the constraints of driver health and safety laws.
Delivery Exclusions
Because of the weather, some regions of the United Kingdom may be difficult or impossible to reach. These include, but are not limited to, the Isle of Wight, Channel Islands, Isle of Skye, Isle of Man, Orkney Islands, Scottish Isles Minor, Shetland Isles, Ireland, and Scottish Highlands.
However, don’t hesitate to contact them to discuss your order; delivery might still be feasible depending on the products in question.
International Deliveries
They only deliver to the United Kingdom. However, they can have your items sent to a UK-based shipping company of your choosing for onward delivery outside of the UK at your expense.
Some Questions and Answers:
So you learned about the RDO price match and price adjustment policy. But you may still have some questions. So here are some questions and answers:
When was RDO Founded?
It was founded in 1952.
What makes RDO so popular?
There are a few reasons. RDO is an independent electrical retailer and service company that has been offering extended protection for over 25 years. They’re dedicated to giving you the best possible experience when buying or claiming cover and resolving any issues as quickly and efficiently as possible.
Who is Retracare?
RETRA’s trade association, which includes Retracare as its extended warranty arm, is the UK’s most important group for independent electrical retailers and service companies.
Consumer protection is essential to them, which is why they offer extended protection for more than 25 years. In addition, all of their warranty products are fully underwritten so that your appliance will always be in safe hands.
They’re dedicated to giving you the best possible experience when buying or claiming cover and resolving any issues as quickly and efficiently as possible.
Summary of the Article:
RDO is a famous electrical retailer and service company that has been offering extended protection for over 25 years. They provide free delivery to most large appliances in the UK, with some exceptions, such as Scotland and other outlying areas. Although the prices listed on individual product pages do not include installation or recycling, you can check for additional delivery costs by adding the item to your shopping basket and entering your postcode.