PDHSports.com, a family-owned racket sports company based in Duffield, Derbyshire, is one of them. PDHSports began operating in 1992 when professional squash player Paul Hargrave started selling rackets to supplement his squash playing revenue. Paul created the first PDHSports website himself (after a crash course in basic HTML and web design at night school) and was one of the first racket sports retailers to sell online. With a much more developed internet presence and a showroom near Derby, they’ve come a long way since then.
Does PDHSports Price Match its Competitors?
Yes. They offer a price match policy.
Does PDHSports Price Match Online?
Yes. You can request a price match online.
Is There Price Adjustment Policy at the PDHSports?
No. They do not offer a price adjustment policy.
Price Match Criteria:
- The Price Match Guarantee does not apply to quotations for packaged deals, clearance items, discontinued lines, or membership savings programs.
- The competitors’ price must include delivery for the offer to be legitimate. If not, the cost of delivery will be added to the competitor’s offer price to form a total price that includes delivery (the costs of delivery will be estimated using the competitors’ shipping policies based on just this product being purchased).
- Price Match isn’t available for very long periods. Price Match is only valid for 48 hours after we’ve confirmed the price with the vendor. Price Match cannot be combined with any other offers.
- Only identical products in the same category, such as model, color, and shoe size/grip size, qualify for a Price Match.
Price Match Process:
You can ask their live chat whether they accept the price match request.
But you are not sure if they would do.
However, the item should be identical.
Here is their number: 01332 843139
email [email protected]
Exclusions:
The Price Match Promise does not apply to already authorized transactions. Please note that many significant racket sports and fitness companies do not allow the sale of their goods on eBay or other auction sites. Therefore, they are unable to match prices on these sites. Be advised that only websites and stores in the United Kingdom can be matched.
Price Adjustment Process:
The price adjustment can be requested if you purchase something from them, and later, within 60 days, the price goes lower. You can request a price adjustment.
Once they verify the lower price, they will adjust the price and refund you the difference.
PDHSports Competitors’ List:
There is no specific competitors list for the price match, but if you find an identical item at the stores in the UK, you can request a price match.
Refunds and Returns
Returns should be sent to:
- PDHSports.com – Returns
- Derwentside
- 25 Town Street
- Duffield
- Derbyshire
- DE56 4EH
Please fill out the returns form before returning items to them.
Return items can only be accepted if they are in their original packaging/unworn/with labels or shoe tags still attached within 14 days of receiving your order. Please include your order number, proof of purchase, and full contact information with your return. Please note that free items must also be returned simultaneously if they are part of a promotion on a product you’re sending back to them to avoid being charged.
If you wish to change or cancel an order before it has been delivered, please contact them immediately at 01332 843139 or [email protected]. They ship all purchases as soon as possible, so if your purchase had already been sent before you canceled it, they would refund the remainder of the purchase price and any shipping expenses (if applicable).
They will not take back used rackets, as they cannot resell used goods. They advise that if you don’t want but can no longer use an item, you should sell it using a third party such as eBay.
Returning Rackets
Any rackets that have been used or where the wrapper has been removed from the handle will be returned to you since they cannot offer such items as new because it is not good for their precious customers whom they work hard to give a high-quality product.
Customers are responsible for the cost of returning any unwanted items (and any free goods, if applicable) unless they are faulty or misdelivered. Please keep in mind that, after seven days, any problems with your purchase must be resolved.
They started offering the 10-Day Racket Trial several years ago to help clients discover a racket that fits them.
Please see the conditions below:
10-day Racket Trial Returns
They can only give you a full refund if the original grip wrapping/tags are still in place. Your responsibility is to pay any associated costs for returning anything to them. Click here for more information about using Myhermes for convenient, low-cost returns. They may also replace the goods with an equivalent model, but you will be responsible for any additional shipping fees.
Please double-check the specifics of your purchase to ensure that you’re ordering the correct sizes. Their shoe sizes are most often measured in UK measures, so if you have a question about international conversion, don’t hesitate to contact them at [email protected].
Refunds
They’ll also refund your return shipping if something goes wrong or you send the item in error.
The policy also specifies that you should use Myhermes’ convenient, tracked Myhermes service for all returns (rather than more expensive special delivery or upgraded courier services), as they are usually only able to refund postage equal to the value of the basic service. To arrange a return through Myhermes, click here.
They want to post the documentation and comprehensive insurance for all returns, as they are sorry but cannot be held responsible if items are lost in transit.
If your order total is £200 or more, you will only be charged a low handling fee of around £2.20 per product to cover processing your order and fulfillment costs. If this occurs, they have the right to refund you less than the standard £3.99 UK delivery charge even if you bought more than £50 worth of products.
Bundle returns and gifts
If you return any items from a bundle deal, any goods kept will be charged at their usual current full price, even if they were purchased separately on the first occasion. The discounted price applies only if all items in the bundle are purchased and retained. Any freebies given with purchases must be returned or refunded; otherwise, they will be charged at full cost.
Some Questions and Answers:
So you learned about the PDHSports price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was PDHSports Founded?
It was established in 1992.
What makes PDHSports so popular?
There are a few things. They price match, which means that if you find a lower price for an item elsewhere, they will refund you the difference. They also have a 10-day racket trial, allowing customers to try out a racket and return it if they’re unsatisfied.
Summary of the Article:
Here are a few points from this article:
- PDHSports offers a price match policy
- Customers have 10 days to return items
- myhermes is the preferred method of returning items
- Some restrictions apply to returns/exchanges (bundle deals, etc)
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