Mitre 10 Price Match and Return Policy

Mitre 10 Price Match

Mitre 10 stores have been situated throughout New Zealand since 1974 and continue to grow in number rapidly. They are also the nation’s primary home improvement and garden retailer, constantly continuing to increase their market share. Furthermore, their trade business has seen significant growth recently as more trade professionals want to partner with them.

Does Mitre 10 Price Match its Competitors?

Yes. They offer a price match policy. This means that if you find the same products at a lower price from a competitor, Mitre 10 will match and beat it by 15%!

However, this policy only applies to physical stores and not online websites such as Amazon or eBay.

Does Mitre 10 Price Match Online?

No. Unfortunately, their online website does not offer a price match. They only offer their price match policy in-store with a competitor’s physical store, website, or catalog.

Is There Price Adjustment Policy at the Mitre 10?

No. Mitre 10 does not have a price adjustment policy. If you find the same product at a lower price after you have already purchased it, they will not match or refund the difference.

Price Match Criteria:

A minimum of three units is required. The product must be in stock and available for same-day delivery or collection. Delivery, as well as taxes, are included.

Price Match Process:

If you find a product advertised cheaper from another store or website, please bring the advertisement to the Mitre 10 store. They will then check the details and confirm that it meets their price match criteria. After verification, they will match and beat the competitor’s price by 15%.


The following are not applicable to this purchase: business-to-business, notable quotes, on-account transactions (credit and cash), stock liquidations, and commercial quantities.

Mitre 10 Competitors’ List:

There are no specific price match competitors. However, it should be an authorized local retailer. If you want to request a price match. You should make sure the item is identical.

Delivery & Returns

Mitre 10 offers a quick, secure, and inexpensive delivery of goods to your home, workplace, or wherever you’re doing your DIY project. If you aren’t pleased with your purchase, check out their No Hassle Returns policy to learn how to return it.

Suppose the address you’ve supplied is outside their massive order delivery area (more than 50 kilometers from an Online Fulfilment Store). In that case, they can still deliver your goods, albeit at an extra cost. During the checkout process, you will be informed that you are outside their delivery zone. You may still place your purchase online; the fulfillment store where your order is placed will contact you directly to confirm delivery fees.


Their team will reach out to you after your order is placed to schedule a delivery time that works for you and get any special instructions for the delivery if needed. Generally speaking, they’ll try to deliver the order within 3-5 business days. Although, deliveries to rural locations or the lower South Island might take up to 10 days.

Delivery Destinations

To purchase, select the country you wish to ship to on their website, and they will show the delivery options. Customers may only order from physical homes and commercial locations in New Zealand. Because of this, their couriers are unable to deliver to PO Boxes. This helps them ensure that your items arrive safely.

Include the company name in the delivery address of your purchase if you want it delivered to a commercial location. If a business name is not provided, some couriers will be unable to return it to a commercial address.

Delivery charges for your order will be calculated based on your location and displayed as a separate charge before you confirm payment. Your order will be delivered by courier or any other delivery service chosen by Mitre 10.

Island Delivery

They regret to inform you that Mitre 10 only delivers to addresses on the mainland, not offshore island addresses.

If you’re purchasing this item for delivery to New Zealand’s offshore islands, please provide your mainland shipping company with the shipping address at the checkout. Mitre 10 is not responsible for this product after it has been delivered to your selected carrier.

Return Policy

You can return your items if they come with a valid invoice or delivery docket within 28 days.

  • is unopened and unused
  • in original condition and packaging
  • includes all accessories
  • is not a customized item

Customized goods, such as bespoke goods, customized or mixed to specific demands, and made-to-measure items, cannot be returned or exchanged.

It’s usually easiest to return your item to the store where you purchased it, but any Mitre 10 shop will do. If you’d instead ship your goods back to them, verify your invoice to determine which store sent out your order and send it back there.

They’ll either refund the cost of the product to your original payment method or give you a Mitre 10 Gift Card for the product’s value minus delivery, return, and handling expenses if you’re dissatisfied with your purchase.

If you return items obtained through Airpoints Rewards, they’ll return the same number of points purchased using other payment options.

Faulty Goods

If you experience problems with a product from Mitre 10, please return it to them along with your proof of purchase. According to the Consumer Guarantees Act, they will either repair or replace the item or issue a refund.

Healthy Plant Guarantee

They are specific to your plant’s growth, and if you don’t think it will succeed, send it back within a year with documentation for a replacement on them.

Canceling Your Order

If you want to cancel your order, please notify the Mitre 10 store to process your purchase. You can find which store this is in the email confirmation you received after placing the order. Canceling your order may not be possible because some steps to complete your order might already have been initiated.

If they cannot fulfill your order, they will return any payments made with the original method if feasible. You may also choose to receive a Mitre 10 Gift Card if this is not possible.

Some Questions and Answers:

So you learned about the Mitre 10 price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:

When was Mitre 10 Founded?

It was founded in 1959 in Victoria, Australia.

What makes Mitre 10 so popular?

Mitre 10 is popular because it offers various products, including tools, hardware, and gardening supplies. It also has a price match guarantee, which means that if you find a lower price for an identical item at another store, Mitre 10 will match it. Additionally,

Summary of the Article:

Mitre 10 is a popular home improvement store that offers a variety of products, including tools, hardware, and gardening supplies. The store also has a price match guarantee, which means that if you find a lower price for an identical item at another store, Mitre 10 will match it.


Leave a Comment