Guitar Center is a company that sells musical instruments, amplifiers, recording equipment, and more. Guitar Center has 294 stores in the United States, making it the largest retailer of its kind. Guitar Center’s price match policy ensures that customers always get the best deals on items they purchase from Guitar Center.
This article will talk about Guitar Center’s price match policy and how it works!
Does Guitar Center Offer a Price Match?
Yes. Guitar Center price matches its competitors. If you find a competitor selling an item for a lower price, you can request a price match from them. For this, you will need proof of lower price in print or advertisement photos.
Does Guitar Center Price Matches Online?
Yes. They can price match online if you want. For this, you can use their live chat or use this number to call them: 866-498-7882.
Does Guitar Center have a Price Adjustment Policy?
Yes. They do have a 45 days price adjustment policy. So if you purchase any item from them, and later you find out the price gets lowered at the Guitar Center or their competitors, you can get a refund for the price difference.
Price Match Criteria:
The price match criteria are similar to most stores. Here are the price match criteria of the Guitar Center:
The item must be identical on the competitor’s site. It should be the same in color, shape, and size.
I contacted their customer service to know about their price match criteria.
Here is what they say:
“As long as it’s the same item from an authorized dealer, we should be able to match”
So in the above sentence, they say the item must be from an authorized dealer in the USA.
Now here are some price match criteria from their website:
To be eligible for a price match, an item must be advertised in the magazine, the national paper, the Internet, or the US authorized retailer’s catalog or local paper. But the item also must be in stock. Out-of-stock items would be price matched.
Price Match Process:
The process isn’t that difficult for a price match, but at least you should learn. Here is how the price match process works at the Guitar Center:
- Once you find a competitor has that same item at a low price, you should bring proof and go to the Guitar Center store and request a price match.
- They will validate, verify and price match the item to give you that same price. But the final decision would be theirs.
For Online Price Match:
There are two options to request an online price match:
- Use their chat option and show them the link to that specific item at a lower price.
- Call their number: 866-498-7882 and tell them about that item at a low price at their competitor’s store.
- If they can make sure the item is eligible for the price match, they will do that for you or otherwise tell you about it.
Exclusions:
There are certain requirements for an item to be eligible for the price match. Here are some exclusions, which means these items will not be price matched:
- This merchandise can not be price matched:
- The merchandise which has the codes or numbers removed.
- Exclusive models
- The factory seconds
- Open-box items
- Closeout items
- Limited quantity items
- Bundles
- Free items
- Promotional Items
- Used merchandise
- Other than that, finances and taxes are excluded from the price match.
I contacted their customer service to know more about their policies.
Here is one of their replies:
“We can do price match in store or online, but we can only price match items with their actual price.”
“On sale items from the competitors are not included.”
So it means one of their exclusions can be, they do not price match the items which are on sale on the competitor’s site.
Price Adjustment Process:
Their price adjustment policy has 45 days to get a refund difference if you find an item at a lower price. So you have enough days after you purchase an item from the Guitar Center.
However, here is the process to request a price adjustment:
- If you find an item at a competitor’s site for a lower price, you should bring your original receipt of Guitar Center with proof of that advertisement.
- Once they make sure the item is eligible, they will refund you 100% of the price difference.
Guitar Center’s Price Match Competitors’ List:
When searching for their competitors’ list, I didn’t find any specific competitors list, so I contacted their customer service for that:
Here is the reply by their customer service:
“We can price match with any authorized dealer.”
By that reply, it looks like they price match any competitor, not specific, but the competitor must be a USA authorized dealer.
Some Questions and Answers:
So you learned the price match and price adjustment policies of the Guitar Center. But you may still have some questions. Here are some questions and answers to help you more:
When was Guitar Center founded?
The Guitar Center was founded in 1959, and its headquarters are in Westlake Village, California.
Who owns Guitar Center?
Bain Capital owns the Guitar Center.
Summary of this Article:
Remember, if you have any questions about Guitar Center’s price match policies, ask in the comments. If we know of an answer to your question or concern, we’ll be happy to share it with you!