Since 2012, they have been the United Kingdom’s major online store for great luxury items. Shop fantastic offers in Hi-Fi, technology, and market-leading watch winders from some of the world’s preferred brands, such as WOLF, Bang & Olufsen, KEF, Audioengine, and many more. Over 250K delighted customers have tried their amazing customer service.
Here you will learn about the price match and adjustment policies of the Burton Blake store.
Does Burton Blake Price Match its Competitors?
Yes. They do. But not officially. Such as, if you find a product at a lower price than a competitor, you can ask their customer service if they can price match.
Here is what they said:
No, we do not at the moment.
But if you find a product in the future that we also have, do give us a try.
Does Burton Blake Price Match Online?
Yes. But you have to ask them by their live chat option.
Is There Price Adjustment Policy at the Burton Blake?
Yes. They offer a 60 days price adjustment policy.
Price Match Criteria:
- Here is how to request a price match:
- The item must be new and identical to the competitor and the store.
- The item should be in stock at both places.
- The link to lower price should be provided to the store.
- Other than that, you should also present a screenshot of the product.
- It’s also important to bear in mind that price matching is not just limited to online purchases. You can apply it to anything you buy, either online or offline, whether it be new, similar style, barcode, specification, size, or color.
- Their 60-days After Purchase Price Match offer can be claimed against any competitor in the mainland UK, including UK websites, but excluding factory outlets, membership clubs, duty-free shops, home shopping channels, third-party websites such as eBay, Amazon, Not on the High Street, On Buy, Radukan, auction sites, market stalls, private sales and liquidation (or any other “closing down” or insolvency) sales. And they cannot compare with sites that sell at unreasonable low prices.
- The product must be in stock and ready to purchase or ship from the competition store or website.
- They must also have the product in question on hand.
- The cheapest price should be compared to one of Their competitors, not the Burton Blake website or other alternatives like Amazon.
- They must be able to debunk the lower price of the competition to feel safe.
- When comparing prices, you must include all relevant taxes (including VAT), shipping and handling fees, and other costs.
- Burton Blake makes the ultimate decision on all price match requests.
Price Match Process:
The only way to request a price match is to ask their customer service. They will let you know if you really can request a price match for a specific item.
The price match policy isn’t official, so you wouldn’t possibly know how to request a price match.
Here are the exclusions:
If a brand new version or a product is put back on the market, lowering the RRP, they will not match if you do so in the meantime.
Price Adjustment Process:
Here is the price adjustment process:
After making your purchase, if you discover an identical product at a lower price within 60 days from one of their UK-based rivals, send an email to [email protected]
Burton Blake Competitors’ List:
There is no specific price match competitors list, but you can request a price match for identical items.
We understand how inconvenient it can be to buy a product and find you are not 100% satisfied with it or to change your mind. We’ve designed our returns policy to make it easy for you. While we are confident you will be happy with your purchase, you must know how we handle returns.
Under 14 days
- You can return your goods for a full refund or exchange as long as you inform us of your intention to return the goods within 14 days of receipt, starting from the day of receipt of your goods (exclusions apply, see below).
- Once we have notified you of your intention to return an item and confirmed return details, please return the item to us within 14 days.
- The buyer covers all return costs, and it is recommended that you return your items using a trackable method with appropriate insurance (if required).
- If a returns number is provided, please ensure the parcel is marked.
- Items must be returned in “as new” condition in their original packaging. We don’t mind if you open the product to check it. However, any used or damaged products will be subject to a 25% handling fee, so please take care when opening your items.
After 14 days
- We will not offer a refund after 14 days of receiving your delivery unless your product is faulty.
If your product becomes faulty
We endeavor to get your items to you in working order. However, if your items become faulty, please read below what you should do next.
You can often fix faults by performing basic troubleshooting (please check the product instruction booklet). You can also contact the manufacturer or our customer service team, who can guide you through some basic troubleshooting before sending items back.
Under 28 days
- If your items become faulty within 28 days of delivery, you are entitled to a full refund or exchange. Don’t hesitate to contact our customer service who will provide necessary returns details.
- Please send the items back with a cover note, including a description of the fault and your original order number.
- Once we have thoroughly tested the item and confirmed the fault, we will process the refund or exchange, including the cost of carriage back to us (within reason).
- If we cannot find a fault during our testing, we will give no refund, and you may be charged for the delivery of the item back to you.
After 28 days
- After 28 days, you will still be able to get your faulty items repaired or replaced within the manufacturer’s warranty, and we will be happy to assist you with this. Don’t hesitate to contact our customer service team to get your items repaired or replaced. Please be aware that after 28 days, we will not cover carriage costs.
Please email [email protected] to start a returns authorization.
Some Questions and Answers:
So you learned about the Burton Blake price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Burton Blake Founded?
It was founded in 2012.
What makes Burton Blake so popular?
There are a few reasons. Burton Blake is known for its great customer service, a wide range of products, and competitive prices.
Summary of the Article:
Here are some points that you learned from this article:
- Burton Blake offers a price match policy where they will refund the difference if you find a cheaper product elsewhere.
- You can also return your purchase within 14 days for a full refund or exchange.
- If your product becomes faulty, you can get it repaired or replaced within 28 days. After that, you can still get it repaired or replaced under the manufacturer’s warranty.
- Burton Blake is a great place to shop for all your needs, and you can be sure you’re getting the best possible deal.