Janie and Jack is a children’s clothing business in San Francisco, California that began selling clothes in 2002. Their current product line ranges from newborns to age 24 months for boys and 18 months for girls.
Does Janie and Jack Price Match its Competitors?
No. They do not offer a price match policy.
Does Janie and Jack Price Match Online?
No. They do not have an online price match policy.
Is There Price Adjustment Policy at the Janie and Jack?
Yes. They offer a seven days price adjustment policy.
Price Adjustment Criteria:
You can only make price adjustments on items you’ve bought from a particular store.
Price Adjustment Process:
If an item is purchased at full price and has a valid receipt, it may be returned/exchanged within seven days of purchase for a one-time price adjustment. All adjustments are refunded in the same manner as payment was made.
The only way to receive a price adjustment for an online purchase is by contacting Customer Care.
Price Adjustment Exclusions:
Janie and Jack may also change the policy, so there are no price adjustments during certain promotional events or for specific items.
Janie and Jack Competitors’ List:
They do not have a specific price match competitors list. So the item you want to buy and price match should be identical.
All About Returns
Janie and Jack want you to be in love with your purchase. If for any reason you’re not, don’t worry! U.S. customers can return merchandise by mail or in store (excluding outlet stores or stores set to close). And if the item is defective, unwashed, or unused, Janie and Jack will gladly process a refund—no receipt necessary. Best of all: returns ship free of charge nationwide! After Janie and Jack process your return request, you can expect a refund within 1–2 billing cycles.
The 45-day return period begins as soon as you receive your order. All purchases are final after 45 days. For sets to be processed correctly, all pieces in the set must be returned. If you have an order outside of their 45-day refund window, contact Janie & Jack’s Customer Service at [email protected] for assistance with any damaged or defective goods.
Online Purchases
Afterpay and Klarna are the only non-Apple-branded payment methods accepted. Online orders, except select third-party styles, can be returned to any store in the United States (except Outlet stores and closing stores) or sent for free by mail. In-store price adjustments on online purchases are unavailable, and merchandise exchanges are accessible only at Janie & Jack boutiques. Third-party checkout methods such as Afterpay may only be returned through the mail for convenience.
Return in Store
Locate your local store, and they’ll be delighted to complete your online return.
Return by Mail
To make a return in the United States, you can generate a label by “Starting a Return” from the Order Details page of your account, clicking on the link on your shipping confirmation page, or using the QR code on the packing list. You can also fill out the Return Mail Form with information such as “Quantity Returned” and “Reason Code.” Be sure to include this form when mailing back your merchandise.
You’ve 45 days from the purchase date to send your items back. Customers worldwide should use an insured mail service; they are not responsible for things that do not arrive. Returns will not be reimbursed by shipping costs incurred in returning them. Packages must be returned using cash, and COD deliveries cannot be accepted. To correctly handle a return or exchange on sets, all of the items in the set must be returned.
Please note the new return address.
Send returns to:
- Janie and Jack Online Store
- Attn: Returns
- 1000 John Galt Way
- Burlington, New Jersey 08016
In-Store Purchases
If you purchased a Janie and Jack product from a store, you could only return them there. They won’t accept your return if you didn’t buy it at a Janie and Jack shop or janieandjack.com — don’t hesitate to contact the vendor for further information on returns. All items must be returned to exchange or refund sets correctly. Finally, keep in mind that Store purchases are not eligible for shipment back.
With Original Receipt
Merchandise may be returned within 45 days of purchase and exchanged or a refund given in the form of money paid.
With No Receipt
Are you returning an item that costs more than $5? You have the option of a refund or merchandise exchange for the current selling price. Merchandise Credits can only be used to buy things in-store.
Gift Returns
Return a Gift by Mail
You may return any gift from janieandjack.com by mail. On the Return Mail Form (found on the bottom half of your packing slip), please include how many items you are returning and the reason code, then enclose it with your merchandise. They will email you credit in the form of a Gift Card upon receiving your returned gifts. For returns originating in the United States, shipping is free.
Return or Exchange a Gift in Store
Find a store. Bring your item and receipt/packing list. Tell the associate you’d like to make a gift return, and you’ll be credited as a Gift Card.
Some Questions and Answers:
So you learned about the Janie and Jack price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Janie and Jack Founded?
It was founded in 2019.
What makes Janie and Jack so popular?
Some things that make Janie and Jack so popular include their focus on quality craftsmanship, timeless style, and the use of luxurious fabrics. Janie and Jack are also popular for their unique take on children’s clothing, which often features vintage-inspired details and prints.
Summary of the Article:
Janie and Jack is a popular children’s clothing boutique that offers a unique take on timeless style. The store offers a price match and price adjustment policy to ensure its customers get the best possible deal.
Returns can be made in-store or by mail, and gift returns can be made by mail or in-store.