The Dunelm Group is a home furnishings business based in the United Kingdom. The firm’s headquarters are in Syston, England, and its curtain, blinds, and accessory factory is in Leicester, England.
Does Dunelm Price Match its Competitors?
No. They do not offer a price match policy.
Does Dunelm Price Match Online?
No. They do not price match online.
Is There Price Adjustment Policy at the Dunelm?
Yes. They offer a 28 days price adjustment policy. However, They call price adjustment a “price match” here.
Price Adjustment Exclusions:
Here are the exclusions:
Only goods made to the customer’s specific requirements qualify for this discount. This offer is only available for Made to Measure items, items on sale, gift cards, and Pausa café products. This discount does not apply to purchases of Made to Measure products, merchandise on sale, gift cards, or Pausa café goods.
Price Adjustment Criteria:
Here are the price match criteria:
- The item must be identical, which They call “like for like” here.
- The item must be in stock at both the competitor and the store.
- The store should be from the price match competitors list.
Price Adjustment Process:
Here is the price match process at the store:
- Once you find a “like by like” item at both stores, you should request a price match by contacting customer service and sending low-price quotes.
- This will help them verify the lower price and refund you the difference.
Dunelm Competitors’ List:
To obtain the Lowest Price Guarantee, you must have a like-for-like comparison (considering all comparable products and services provided by us) from a recognized national UK online or high street shop.
Returns Policy
- If unsatisfied with your Dunelm purchase, you may return or exchange any unneeded goods within 28 days of buying.
- Please be advised that any reimbursements will be paid back to the original tender. Only credit or debit cards are accepted for payments, and the cardholder must be present.
Please note, items must:
- Items bought from them must be unused and in their original condition (including all packaging and tags).
- You must have proof of purchase, such as a receipt or order confirmation. They are unable to give a refund or exchange without evidence of purchase. This has no bearing on your statutory consumer rights.
- Some things They can’t refund or exchange if they’re faulty.
Returns Options
Online Purchases
If you bought them online, there are a few options for returning them:
- Any store in the United Kingdom may take returns.
- You can return it here if you have a Dunelm account and were logged in at the purchase.
- If you haven’t created a Dunelm account, use your purchase number and the email address you used to place your order to arrange a return here.
In-Store Purchases
- You can only return goods at a store within 28 days of the original purchase.
- Please be advised that furniture and large items are not eligible for store return. Larger object exchanges should be referred to in the section titled ‘Furniture, Large Rugs, and Goods.’
Click & Collect Purchases
If you bought something online, bring it back to any store in the UK or have it delivered or collected by Evri.
Made to Measure Purchases
Made-to-measure goods are one-of-a-kind and tailored to your requirements (and the window), so they can only accept returns if they’re incorrect, damaged, or not made to the appropriate standard (allowing for a 1cm margin). This also applies to online and in-store purchases. Therefore, They recommend trying samples before buying to ensure you like the completed product.
If you have a faulty, damaged, or incorrect product that needs assistance, get in touch with their Customer Service Team as soon as possible.
Paint Purchases
They’re happy if you like it. If you don’t think it’s appropriate, please return it within 28 days of purchase to your nearest Dunelm shop in its original, unopened packaging. Proof of purchase will be required at the till station.
Please keep in mind that the return routes for this product are not available online, only to a store.
If you have any questions, don’t hesitate to contact their customer care center by filling out their online form or calling them on 0345 165 6565.
Refunds and Exchanges
Refunds
When and how an item is returned affects how long it takes to get a refund. If you return items,
Please allow up to 7 days for them to email you when your return has been processed.
If you’re unsatisfied with your purchase, you may get a refund. You’ll receive an email notification once they’ve received your items and processed the refund. It will take up to 7 days for your money to be transferred to your bank from this stage on.
Please be advised that all reimbursements will be refunded in the same tender type as initially submitted. To safeguard you, refunds to credit and debit cards will only be given if the cardholder is present.
Some Questions and Answers:
So you learned about the Dunelm price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Dunelm Founded?
It was founded in 1979 in Leicester, United Kingdom.
What makes Dunelm so popular?
Some of the reasons Dunelm is so popular include:
- It offers various products, including furniture, home décor, and more.
- It has a price match policy to help you save money.
- It has a convenient online presence, making it easy to shop from anywhere.
- It has a store locator so you can easily find a store near you.
Summary of the Article:
Dunelm is a popular home décor store that was founded in 1979. It offers various products, including furniture, home décor, and more. Dunelm is so popular because it has a price match policy to help you save money. Additionally, it has a convenient online presence, making it easy to shop from anywhere.