Carpetright is a multinational flooring and bed firm committed to offering exceptional customer service. Since 1988, they’ve grown organically and through acquisition, becoming an international retailer with operations in the United Kingdom, Netherlands, Republic of Ireland, and Belgium. Carpetright has over 300 shops in the UK and 120 stores across The Netherlands, Belgium, and the Republic of Ireland.
Does Carpet Right Price Match its Competitors?
No. They do not offer a price match. But they offer a price adjustment and call it a price match, which is common for many stores.
Does Carpet Right Price Match Online?
No. They do not offer price match online.
Is There Price Adjustment Policy at the Carpetright?
Yes. They offer a 28 days price adjustment policy.
Price Match Criteria:
Here are the price match criteria:
- Any competing quotation for the identical product must only be for that period.
- When a customer at the point of sale asks to compare a competing quotation from another UK retailer, the competing quote must have been provided within the preceding 28 days, be in writing, and identify the seller who submitted it.
- Merchants may use different names for the same items. Their price promise applies to identical goods by whatever name other sellers know them.
- The following is the price promise for a product purchase made after 28 days from delivery: If you provide them with your order information, a competitor, date, product specifics, warranty, and shipping costs, as well as the price that was advertised when you placed your buy, they will process your refund. Once confirmed, they’ll pay out by the claim.
- If a third-party agency makes the price promise, they have the right to withdraw it if they detect any fraudulent behavior.
Price Adjustment Process:
Here is the price adjustment process:
If you purchase something from their store, and later within 28 days, you find out that the price has become lower at their store or their competitor store, you can request a price adjustment.
Price Adjustment Exclusions:
- The price promise does not apply to internet or catalog purchases.
- They will not reimburse the difference in cases where you placed an order with them and the prices of the items you ordered subsequently dropped. When your order is installed, floor preparation and fitting costs are charged and payable directly to the independent fitter.
- Price promise: Carpet, vinyl, laminate, luxury vinyl, wood floor coverings, and beds and mattresses are not included in their price range. The guarantee does not cover delivery fees, doormats, underlay, gripper, glue, or ancillary goods.
Carpet Right Competitors’ List:
The competitor should be a UK retailer (with multiple retail locations).
Cancellation and return exceptions
Floorcoverings
The right of cancellation does not apply to items created following your specific instructions. Floor coverings, for example, are excluded from this restriction since they were cut from a roll to your precise order size.
If you cancel your purchase, you may only receive a refund if the store can resell your item at a lower price. You will also be given a voucher to cover the store’s losses.
Mattresses and bedding
Your mattress, headboard, mattress cover, cushion, or bedding will stay fresh when sealed to keep the items and for health and sanitary reasons. As a result, if you open the seal after delivery, your right to return the goods expires. You are under a legal obligation to care for the items by all cooling-off periods in existence until you return them.
General
When your goods have been delivered, you have a reasonable opportunity to ensure they are the goods you ordered. If not, you should not cut into, fit or use them (other than to check whether or not they are the right goods). If possible, you should retain the packaging so that this can be reused for their return. You will be responsible for the condition of the goods and their reasonable care while they are in your possession. Don’t hesitate to contact the store from which the goods were ordered within 14 days of delivery.
Returns
If you decide to cancel your order and return the items by your statutory right to cancel, they will take care of the collection. There will be a collections fee equivalent to the delivery charge for each item collected.
In-store only rugs:
If you bought your rug at a Carpetright store or by phone, it’s only possible to return it without cost to your local Carpetright shop.
Online exclusive rugs:
If you bought your rug(s) on the Carpetright website or through their telesales team, and wish to return it, send it back to them. For each product, there will be a collection fee of £6.99. Online-only carpets cannot be returned to a store.
If you have completed the required 14-day “cooling off” period, you may be confident that you comply with the law. If you have any queries regarding your legal responsibilities, please do not hesitate to contact Trading Standards or another regulatory body.
Refunds
How you originally paid for the purchase will determine how you are refunded if you return or cancel your order.
They’ll reimburse the same card you used to order and pay for the goods if you paid by credit or debit card. If you return your item directly to one of their shops, please bring the card you used to purchase.
Refunds can take up to 14 days to be completed.
Some Questions and Answers:
So you learned about the Carpet Right price match and price adjustment policy. But you may still have some questions. Here are some questions and answers:
When was Carpet Right Founded?
It was founded in November 1988.
What makes Carpet Right so popular?
Carpet Right is one of the most popular flooring retailers in the UK because they offer a wide range of products and services, including carpet cleaning, installation, and repair.
Summary of the Article:
The article provides an overview of the Carpet Right price match and price adjustment policy. It also answers some common questions about the company and its policies.